Could your business benefit from a franchise structure?
A special shout out to NorthEastern IPM Center from Cornell University https://www.facebook.com/NEIPMCenter
If you are planning to grow your business or simply want to operate it in a way that will allow you to do more with less then implementing a franchise model strategy even if you do not plan to franchise your business could be very beneficial.
I know what your thinking this is too corporate for me, I left a structured corporate environment for that same reason. I don’t want to back to that I want to free, I get it I was groomed and raised in a corporate environment.
But maybe you don’t plan to grow past one tech, maybe you would just like to play more golf, or fish more.
When do you hire your first employee, most hire their first tech when they haven’t had a vacation for 8 years and they need time.
After you hire your first tech you want to able to train and have them be a mini you, and you quickly find out they cant because all your 20 years of experience is in your head and tech don’t read minds.
You start hearing things from your customers he doesn’t do it the way you did it, you when frank was doing it we never had a problem.
If you wait until you need to hire to prepare for hiring it’s too late you need to start now.
A simple system for growing through duplication is standardization. Standardization is the process of developing and implementing technical standards. This is how we do it and everybody does it the same way.
Three things will happen when you decide to standardize
- Better more predictable results
- Less ambiguity and confusion
- Lower learning curve
The journey through standardization begins with documentation.
Documentation can be as simple as one page bullet pointed step by step procedure.
Documentation will help you evaluate your procedures to improve upon them.
Your documentation will become your training manual for the future.
Now when you hire a new tech they are not dependent on whether you remembered all the steps, they can study and refer back to the notes for help.