Victor with Brightside Pest Control in San Antonio Texas asks about scheduling problems
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Hey, Frank this is Victor with Brightside Pest Control in San Antonio, Texas. I just want to drop you a note and say thank you very much for putting on your podcast very very informative. I’m I hang out also have another reason to look forward to Mondays
I wanted to post a quick question to you. I’ve been in business right at a year now, and it’s growing faster than I thought it would it’s doing really really well and it’s pretty exciting
but the question. I have is how do you deal with scheduling I cover the entire San Antonio Market by myself so I’d try to group my customers of course into one day in this the total one day and not zip code and I have so many customers that. Are very very quick to ask for a reschedule and I end up dead heading all over town, and I just wanted to ask you guys. How how you or or some of your people might deal with that.
Also getting people to sign once they’ve signed up, and you do your first service and they’re doing and they agreed to going to every other month service. How do you deal with keeping them there? I have so many customers that are very excited the first service, and they you say yes, they want to sign up. I don’t hold anybody to any type of contract, but it’s so quick for the second or third or fourth service to get a cancellation, and I would love some input on how to deal with stuff like that once again.
Thanks for doing what you do have a great day.