Dealing With Unreasonable Expectations In The Age Of Entitlement And The Customer Experience
Handling unrealistic expectations from entitled customers can be a challenge for businesses as it can affect the customer experience negatively and result in dissatisfaction. To manage entitled consumers and their expectations, follow these steps: Clearly communicate company policies, procedures, and standards.Train employees to handle difficult customers with active listening, conflict resolution, and empathy skills.Offer personalized…
