Greg Woodfield Founder and COO of Via Software was born and raised in Utah.
Studied business at Weber State University where I served as the student body president.
Sold as one of the top reps in multiple companies before embarking on my current business venture.
I am the co-founder and CEO of Via Software and it is my goal to bridge the engagement gap between small to medium-sized businesses and their customers.
Throughout our years of service, we’ve found most success in helping pest control companies increase their customer base and engagement.
Recently the generations have moved more towards a technological approach when searching for a service. The first thing most people do when looking for a service is jump online and search for something like: “pest control near me.” At that time if your pest control company hasn’t built a competitive online reputation, you are automatically out of the race. The customer journey doesn’t end there.
After you’ve caught the attention of a potential customer, you want to be able to turn that online traffic into actual leads through some type of chat box. Form fills have been out dated as a chat box results in quick engagement and answers for your customers. Once you’ve engaged that customer and have helped them with their bug issues, you want a way to stay connected. That way they never have to face a bug issue ever again as they consistently use your services.
The best way of staying engaged with your customers is through non-invasive SMS messaging. Most people have four or five different emails and have trouble hopping on each different email to stay in contact with your company. That’s why a non-invasive SMS messaging and marketing technique is the best way of engaging with and helping your families. Now that you have a loyal following established through you engagement process, your physical reputation along with your online reputation match and excel that of your competitors.