Reducing Callbacks and Increasing Customer Satisfaction With Dust Void Treatments
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Dust void treatments can reduce your call back by helping to eliminate existing pest infestations and preventing new one from forming greatly reducing your annual call back treatments.
The average call back cost about $85 when you factor travel time and re-service. That is a huge loss of profit.
You might be thinking you don’t have the time to perform a void treatment. My suggestion is you don’t have the time not too.
You need to perform a ROTI Analysis, this is a Return On Time Invested Analysis.
If you perform an initial service which on average should only take 45 to 60 minutes.
Then every minute you spend on that initial service should be focused on performing services that not only manage the pest to an acceptable threshold level but also prevents pests from re-infesting the property.
Performing a wall and void treatment to the most vulnerable areas to the home are the kitchens and bathrooms on average only takes 15 minutes to perform in the kitchen and about 3 to 5 minutes per bathroom.
Treating all the electrical outlets, behind all the pipes, and under the base cabinet voids will only cost at the average billable rate of $110 per hour $20 to $35 per house if you are charging an average of $125 for an initial service you can not afford not to do it.
$35 on the high end to perform a service that can potentially save you $85 in just one call back is a pretty good investment and a good ROTI.
Not only that but better customer satisfaction with reduced callbacks means happier customers.
Dust void treatments are a vital part of IPM and Bed bug control methods because they target the pests where they nest also reducing pesticide exposure in the property.
Pros of void treatments with dusts
Longer residuals
Reduced exposure
Ease of application
Ease of attachment to insects legs and body
Low to no odor
Cons
Cannot be applied to wet areas
Does not perform well Insulated walls
Dusts are not fast acting but rather used to reduce and prevent infestations over the the long run.
Not let’s talk about products available you have many options to choose from
Pyrethroid Dusts
Boric Acid Dusts
Dematiouse Earth DE Dusts
Silica Dusts
In the past 10 years I have used all of them and without a doubt I have my favorite, all have potential pros and cons but one really stands out as favorite because of the efecacy and reduced risk.
Let’s talk about them.
First pyrethroid dusts are synthetic forms of pirethrins. Pyrethroid dusts can be used for wall void treatments but can be a repellant as most pyrethroids are by nature and may cause the pests to migrate to other parts of the home. Second pyrethroid resistance is well documented, over use over time can lead to pest resistance. Pyrethroid dust can be very irritating to the applicator. Some pyrethroid dusts have label restrictions.
Boric acid is an inorganic stomach poision and are effective for controlling roaches because of there grooming habits, Boric acid is considered less toxic than synthetic chemicals.
Silica gel is a desiccant comprised of silica which is processed from sand and quarts it works by drying out the exoskeleton causing dehydration and dismemberment. Silica is a reduced risk pesticide and most have a FIFRA 25(B) exemption.
My favorite is the silica gel I use Cimexa Dust from Rockwell labs in all of our initial services and it has proven to be a great investment in our customer satisfaction and our profit margins.
We do not receive advertising money from any manufacturer to mention there products we only mention products we have used and work on the targeted pest.
