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Following an initial service done 6 months prior, there are American roach problems again. On today’s edition, we find issues with remodeling allowing rodents and pests to get in. Gel bait everywhere done by a contractor, missing door seals, holes everywhere, crawl spaces with open access to rodents: major construction issues now requiring attic treatments, exclusion services. If you are a contractor you need some pest biology basics.
We discuss the reality of first year techs failing to spot these problems when clients are oblivious to all of these issues. This brings us to a second issue: improving communication channels and creating the right culture of coachable people.
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